About - TLC India

One of the biggest challenges faced by every entrepreneur, business owner and global brand is communication.

Statistics show that over 56% of all projects that depend on effective communication are actually at risk because of poor communication. Not only does poor communication result in loss of business and many missed opportunities, but it also casts an unfavourable impression of the organisation among the people that matter most – customers.

Within the organisation, poor communication results in a lack of alignment between leadership and workforce, between managers and teams, and within teams. Business plans remain paper dreams because of a lack of organisation-wide clarity about agenda and objectives. Even motivated and engaged employees find it difficult to stay in step with the company.

Clear and coherent communication is, without a doubt, the most under-appreciated tool in any organisation’s arsenal.

If this story mirrors your own, and you would like to rewrite the ending, TLC can help.

our promise

TLC is a Pune-based independent consulting firm that helps companies build individual, team and organisational capability through effective communication. We are empathetic, active listeners who approach each new project as an opportunity to make a difference. Everything we do is measurable and transparent.

We are not vendors. When we work with you, we become a partner. We have regular meetings with you, report on progress, and do our part to help you achieve your capability agenda.

A note from our Co-founder & Principal Trainer...

Bhinoy Japher

Founder & Principal

I looked around for a quote for this section, and I did find many from the regular favourites like Mark Twain, Swami Vivekananda, Oscar Wild etc; but somehow there were none that seemed to be a perfect fit. I realized this might be because I was not adhering to one of TLC’s most ardent philosophies: “Find your own voice!”.

I have been a software engineer for seventeen years and found my passion also in travel, dancing and fitness. These experiences have been instrumental in honing my observation skills. I have faltered, dusted back and returned to the game all over again, but learning has always been constant. TLC has been evolving from the day of its inception. The last five years have especially been gratifying with respect to teaching methods, tools, contents, sales and creating the brand that TLC is.

Team TLC strives towards building a versatile yet strong foundation for a collective and sustainable growth. We all believe that empathy is a virtue that can bring out the best in an individual, be it product development or interpersonal skills. Challenges have been several; the Covid 19 outbreak in the year 2020 for example, has been a serious impediment, but the team viewed it in the scope of an opportunity instead. Unique tools, unheard in the market until then were designed and innovated amid testing times as such. Here is to team TLC and a loyal client base! To exciting times ahead!

Events so far...

We're always looking for talent

We are always on the lookout for talented trainers and interns to join our team. If you are interested, use the button below to send us your resumé.

Module	Programmes	Time (hours)
Communicating effectively	Complete module	24 Hours
Subprogrammes
Programme	Time	Details
Grammar and vocabulary	16	Revision of English Grammar, Sentence Construction and Corporate vocabulary
Effective written and verbal communication	8	Structure Neutrality Assertiveness Empathy Listening skills Art of conversation Clarity Tone of voice Being Culturally Agnostic

Module	Programmes	Time (hours)
Written Skills	Complete module	20 hours
Subprogrammes
Programmes	Time	Details
Email Writing	8	Email Etiquettes
Effective written communication	12	Email Etiquettes Cohesion and Clarity Neutrality Assertiveness Write to be Understood

Module	Programmes	Time (hours)
Verbal Skills	Complete module	20 hours
Subprogrammes
Programmes	Time	Details
Phone and Meeting Etiquettes	6	Phone and meeting etiquettes Listening skills Structure Tone of voice Speak to be understood
Art Of Conversation	5	Listening skills Cohesion and Clarity Tone of voice Empathy Body Language
Verbal Effective Communication	6	Listening skills Art of conversation Structure tone of voice Clarity Neutrality Assertiveness Empathy
Style	3	Body Language Tone of Voice Developing your own Style of Conversation

Module	Programmes	Time (hours)
Customer Relationship Management	Complete module	8 hours
Subprogrammes
Programmes	Time	Details
Customer Relationship Management	8	Empathy Conflict Resolution Ownership & Accountability Time management / planning Tenacity (never give up) Curiosity Adaptability/Flexibility Patience/Self control

Module	Programmes	Time (hours)
Language Skills	Complete module	32 hours
Subprogrammes
Programmes	Time	Details
Grammar	20	Revision of English Grammar, Sentence Construction
Vocabulary	3	Corporate vocabulary to help in communicating confidently
Verbal	4	Learning to overcome trivial mistakes during verbal communication
Application Tools	6	Reading Comprehension, Inference, Writing Skills

our promise

A note from our Co-founder & Principal Trainer...

Bhinoy Japher

Founder & Principal

Events so far...

We're always looking for talent

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Effective Communication

Written Communication

Verbal Etiquettes

Customer Relationship Management

Revision for the basics of Grammar and English Language Skills

Fresher’s Corporate Grooming

Motivation and Mentoring

Cross Cultural Sensitivity

Positive Thinking Mindsets

Assertiveness

Creativity at Workplace

Emotional Intelligence and Adaptability

Team Playing Skills

Leadership Development Programme

Negotiation Skills

Decision Making

Presentation Skills

Project Management

Module	Programmes	Time (hours)
Business Skills	Complete module	20 hours
Subprogrammes
Programmes	Time	Details
Corporate Etiquette's	8	This programme will include the basics of how to communicate in a corporate environment with the help of emails and phones etiquette's
Assertiveness	4	This programme will groom the participant to resolve conflicts. This would be done in an assertive manner rather than being aggressive or passive.
Being a Team Player	6	This programme provides all the tools to manage stress in the work environment. It grooms the participant to take risks. Also, they will be trained in accountability and taking complete ownerships of the tasks delegated to them.
Time Management	2	This programme will assist the participants in managing and planning their time to complete the tasks as expected.

Module	Programmes	Time (hours)
Cross Cultural Sensitivity	Complete module	8 hours
Subprogrammes
Programmes	Time	Details
Understanding how Cross-Cultural Work Environment works	4	Practical tools to reduce cross-cultural. misunderstanding and encourage positive cross-cultural working relationships. In-depth cultural awareness and understanding of the impact of cultural differences The necessary foundation and tools to become culturally competent. A better understanding of the cultural challenges facing multicultural workplaces. The opportunity to enhance cultural sensitivity and competence
Being culturally agnostic in communication	4	Demonstrating ethics and integrity Valuing diversity and difference Communicating effectively Understanding personas Setting vision and strategy Using structured communication to avoid ambiguity in communication

Module	Programmes	Time (hours)
Assertiveness	Complete module	4 hours
Subprogrammes
Programmes	Time	Details
Assertiveness	4	This programme will groom the participant to resolve conflicts. This would be done in an assertive manner rather than being aggressive or passive.

Module	Programmes	Time (hours)
Creativity at Workplace	Complete module	8 hours
Subprogrammes
Programmes	Time	Details
Creativity and Innovation	6	Define innovation and creativity, and identify the 4 components of creativity. Recognize your own creativity. Build your own creative environment. Explain the importance of creativity and innovation in organizations. Recognize elements that foster an innovative and creative work environment Use individual and group techniques to help generate creative ideas. Implement creative ideas.
Ways to present your creative ideas	2	Being able to present your thoughts is as crucial as creativity itself. Presentation of ideas in an Assertive manner with understanding the audience.