TLC blog - TLC India

Prevention is better than cure

This monster of a pandemic situation might be a good reference point for us to understand what they say about prevention and cure. Now, what about this situation? The current…

The only thing to fear is fear itself

Meet Roshan. He is a Software Engineer in a leading IT services company in Pune. His parents are among the thousands of immigrants who made Pune their home in the…

The 5 best tips for resolving conflict at the workplace

Recently, at an inter-department meeting I happened to be attending as an external consultant, two of the attendees got into a heated argument over a minor item on the agenda.…

The importance of listening

How do you communicate? Not you, specifically. What I mean is what do you think the basics of communication are? Speaking well? Being able to articulate your thoughts lucidly? Knowing…

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TLC is a Pune-based independent consulting firm that helps companies build individual, team and organisational capability through effective communication.

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Effective Communication

This programme is a revision of Grammar and Vocabulary that will help in communicating effectively in a corporate environment. It is a cleansing exercise which includes revisiting the basics as well as unlearning some of the common mistakes

Module	Programmes	Time (hours)
Communicating effectively	Complete module	24 Hours
Subprogrammes
Programme	Time	Details
Grammar and vocabulary	16	Revision of English Grammar, Sentence Construction and Corporate vocabulary
Effective written and verbal communication	8	Structure Neutrality Assertiveness Empathy Listening skills Art of conversation Clarity Tone of voice Being Culturally Agnostic

Written Communication

This programme aims at understanding the guidelines of good written skills. The primary source is Email writing. The employees learn about email etiquettes. They are also trained for being assertive. and resolving conflicts. The key factor in the training will be in being Neutral in your communication

Module	Programmes	Time (hours)
Written Skills	Complete module	20 hours
Subprogrammes
Programmes	Time	Details
Email Writing	8	Email Etiquettes
Effective written communication	12	Email Etiquettes Cohesion and Clarity Neutrality Assertiveness Write to be Understood

Verbal Etiquettes

This programme aims at learning good verbal skills. The employees learn about phone and meeting conversations. They are also trained for being assertive and being neutral.The key factor in the training will be in being Neutral in your communication

Module	Programmes	Time (hours)
Verbal Skills	Complete module	20 hours
Subprogrammes
Programmes	Time	Details
Phone and Meeting Etiquettes	6	Phone and meeting etiquettes Listening skills Structure Tone of voice Speak to be understood
Art Of Conversation	5	Listening skills Cohesion and Clarity Tone of voice Empathy Body Language
Verbal Effective Communication	6	Listening skills Art of conversation Structure tone of voice Clarity Neutrality Assertiveness Empathy
Style	3	Body Language Tone of Voice Developing your own Style of Conversation

Customer Relationship Management

Module	Programmes	Time (hours)
Customer Relationship Management	Complete module	8 hours
Subprogrammes
Programmes	Time	Details
Customer Relationship Management	8	Empathy Conflict Resolution Ownership & Accountability Time management / planning Tenacity (never give up) Curiosity Adaptability/Flexibility Patience/Self control

Revision for the basics of Grammar and English Language Skills

Module	Programmes	Time (hours)
Language Skills	Complete module	32 hours
Subprogrammes
Programmes	Time	Details
Grammar	20	Revision of English Grammar, Sentence Construction
Vocabulary	3	Corporate vocabulary to help in communicating confidently
Verbal	4	Learning to overcome trivial mistakes during verbal communication
Application Tools	6	Reading Comprehension, Inference, Writing Skills

Fresher’s Corporate Grooming

This programme will help in the grooming of employees who have been hired from college campuses. It will help them in learning corporate written and verbal etiquettes and also being a team player.

Module	Programmes	Time (hours)
Business Skills	Complete module	20 hours
Subprogrammes
Programmes	Time	Details
Corporate Etiquette's	8	This programme will include the basics of how to communicate in a corporate environment with the help of emails and phones etiquette's
Assertiveness	4	This programme will groom the participant to resolve conflicts. This would be done in an assertive manner rather than being aggressive or passive.
Being a Team Player	6	This programme provides all the tools to manage stress in the work environment. It grooms the participant to take risks. Also, they will be trained in accountability and taking complete ownerships of the tasks delegated to them.
Time Management	2	This programme will assist the participants in managing and planning their time to complete the tasks as expected.

Motivation and Mentoring

Module	Programmes	Time (hours)
Motivation and Mentoring	Complete module	4 hours
Subprogrammes
Programmes	Time	Details
Motivation and Mentoring	4	Developing others. Enhancing business skills and knowledge. Communicating effectively. Taking risks and innovatin. Developing adaptability. Building and maintaining. relationships

Cross Cultural Sensitivity

Module	Programmes	Time (hours)
Cross Cultural Sensitivity	Complete module	8 hours
Subprogrammes
Programmes	Time	Details
Understanding how Cross-Cultural Work Environment works	4	Practical tools to reduce cross-cultural. misunderstanding and encourage positive cross-cultural working relationships. In-depth cultural awareness and understanding of the impact of cultural differences The necessary foundation and tools to become culturally competent. A better understanding of the cultural challenges facing multicultural workplaces. The opportunity to enhance cultural sensitivity and competence
Being culturally agnostic in communication	4	Demonstrating ethics and integrity Valuing diversity and difference Communicating effectively Understanding personas Setting vision and strategy Using structured communication to avoid ambiguity in communication

Positive Thinking Mindsets

Module	Programmes	Time (hours)
Positive Thinking Mindsets	Complete module	4 hours
Subprogrammes
Programmes	Time	Details
Positive Thinking Mindsets	4	How to be a Good Team Player. Accountability and Ownership. Dealing with stress and time management. How to get over the fear to make mistakes. Getting over negative talk and thought in team. How to deal with Crisis. Importance of safety and Processes. Importance of Speaking right and listen right

Assertiveness

Module	Programmes	Time (hours)
Assertiveness	Complete module	4 hours
Subprogrammes
Programmes	Time	Details
Assertiveness	4	This programme will groom the participant to resolve conflicts. This would be done in an assertive manner rather than being aggressive or passive.

Creativity at Workplace

Module	Programmes	Time (hours)
Creativity at Workplace	Complete module	8 hours
Subprogrammes
Programmes	Time	Details
Creativity and Innovation	6	Define innovation and creativity, and identify the 4 components of creativity. Recognize your own creativity. Build your own creative environment. Explain the importance of creativity and innovation in organizations. Recognize elements that foster an innovative and creative work environment Use individual and group techniques to help generate creative ideas. Implement creative ideas.
Ways to present your creative ideas	2	Being able to present your thoughts is as crucial as creativity itself. Presentation of ideas in an Assertive manner with understanding the audience.

Emotional Intelligence and Adaptability

Emotional intelligence (EI) is the ability to identify and manage your emotions, as well as deal with other people's emotions.

Module	Programmes	Time (hours)
Emotional Intelligence and Adaptability	Complete module	4 hours
Subprogrammes
Programmes	Time	Details
Emotional Intelligence	4	In this program we would be covering: Identify what you're feeling. Know how to interpret your emotions. Understand how your emotions can impact others. Regulate your own emotions. Deal with other people's emotions and your stress. Emotional Games that we play with ourselves

Team Playing Skills

This programme trains the employees on how to be a productive team player. We train people on how to prioritise and help them to make decisions that takes the best interest of the team. They are also trained in how to grow as an individual while being a team player.

Module	Programmes	Time (hours)
Being A Team Player	Complete module	24 hours
Subprogrammes
Programmes	Time	Details
Assertiveness	4	Conflict Resolution Empathy Assertiveness Stress Management
Negotiation	5	Empathy Prioritization Assertiveness Confidence and personality development Stress Management Handling feedback
Being a Team Player/ Team Work	6	Empathy Willingness to learn Stress Management Handling feedback Risk Management Tasks Management Accountability and ownership Time Management Assertiveness
Effective communication	6	Structure Neutrality Assertiveness Empathy Listening skills Art of conversation Clarity Tone of voice Being Culturally Agnostic
Customer Relationship Management	8	Empathy Conflict Resolution Ownership & Accountability Time management / planning Tenacity (never give up) Curiosity Adaptability/Flexibility Patience/Self control
Time Management	2	Willingness to learn Stress Management Time Planning Assertiveness
Presentation Skills	6	Art of conversation Effective Verbal communication Using effective PPT

Leadership Development Programme

This is a Leadership Grooming programme. This works for entry level as well as mid-level Managers. They are assisted in applying their experience and knowledge in a structured manner towards being an effective leader. The programme is customised as per the ethics and needs of each individual team.

Module	Programmes	Time (hours)
Leadership	Complete module	12 hours
Subprogrammes
Programmes	Time	Details
Mentoring and Motivation	4	Developing others. Enhancing business skills and knowledge. Communicating effectively. Taking risks and innovating. Developing adaptability. Building and maintaining relationships.
Team Management	4	IDemonstrating ethics and integrity. Valuing diversity and difference. Managing changes in team. Communicating effectively Lead by example. Setting vision and strategy.
Negotiation and problem-solving skills	4	Solving problems and making decisions. Managing politics and influencing others. Communicating effectively.

Negotiation Skills

Module	Programmes	Time (hours)
Negotiation Skills	Complete module	5 hours
Subprogrammes
Programmes	Time	Details
Negotiation Skills	5	Empathy. Prioritization. Assertiveness. Confidence and personality development.

Decision Making

Module	Programmes	Time (hours)
Communicating effectively	Complete module	8 hours
Subprogrammes
Programmes	Time	Details
Decision Making and Decisiveness Competency	5	Making decisions where necessary Information is available. Making decisions when faced with some missing/unclear information. Making decisions when significant information is incomplete and/or ambiguous. Making strategic decisions in a very ambiguous situation. Having broader perspectives. Looking at different options. Importing solutions. Integrating approaches into complete solution. Creating new concept models. Analyzing issues to separate cause from symptoms. Using negotiating techniques. Considering human and environmental impacts. Including concerned parties. Anticipating and presenting change positively. Risk Analysis.
Communicating Decisions Assertively	3	Structure. Neutrality. Assertiveness. Empathy. Listening skills. Art of conversation.

Presentation Skills

Module	Programmes	Time (hours)
Presentation Skills	Complete module	6 hours
Subprogrammes
Programmes	Time	Details
Presentation Skills	6	Art of conversation Effective Verbal communication Using effective PPT

Project Management

This programme helps the employees understand the concept of project planning and management. This includes how to plan tasks, how to understand capacity and delegate work. It will cover how to understand risk and mitigate them.

Module	Programmes	Time (hours)
Project Management	Complete module	10 hours
Subprogrammes
Programmes	Time	Details
Planning	6	Delegation Skills Project Planning Risk Management
Time Management	4	Accountability and Ownership Willingness to Learn Stress Management Time Planning